Refunds on Food Web
Kitchen rental refunds with no cancellation fee
Food Web does not charge a cancellation fee. Cancel a commercial kitchen booking inside the kitchen's 24 hour or 48 hour notice window and the rental amount comes back, minus the 3.25% renter service fee that covers card processing.
- Credits restore to your balance immediately
- Cash typically returns to your card in 5–10 business days
How a kitchen booking refund works
You or the kitchen cancel
Either of you can cancel a booking that has not been completed. The same refund math applies either way. Completed sessions cannot be cancelled.
The kitchen's notice window applies
Each kitchen sets 24 hours, 48 hours, or no refunds. Cancel inside that window and the rental amount comes back, minus card processing. Outside it, or on a no-refund kitchen, the rental is kept.
Credits restore first
Any grant or program credits used on the booking return to your Food Web credit balance right away. You can put them toward another kitchen.
Cash returns to the card
The uncredited (cash) portion goes back to the card you paid with. There is no extra fee to issue that refund. It typically posts in 5-10 business days.
What is refunded, and what is not
The refund is the rental amount. Food Web never adds a cancellation fee on top.
Each kitchen sets the notice window
Like other booking platforms, the kitchen chooses how much notice you need to give. The policy is on the kitchen page before you book.
Refund FAQ
Cancellation fees, timing, credits vs card, and how deposits differ from rental refunds.
Does Food Web charge a cancellation fee?
No. Food Web does not charge a cancellation fee. If the kitchen's policy allows a refund, you get the rental amount back minus non-refundable card processing. The 3.25% renter service fee that covers processing is not returned.
When do I get my money back after cancelling a kitchen booking?
Credits return to your Food Web balance as soon as the booking is cancelled. Cash paid on a card typically posts in 5-10 business days. There is no extra fee to issue the card refund.
What is refunded: credits or the card?
Credits used on the booking are restored first. Any remaining cash portion is refunded to the card you paid with. If the booking was unpaid (pending approval or pending payment with no charge), there is nothing to refund.
Are kitchen deposits the same as rental refunds?
No. A rental refund is money you paid for kitchen time. A deposit is a temporary card hold for damage or extra cleaning, placed around your session and released automatically unless a claim is approved. Cancelling an uncaptured deposit hold is free. Read how deposits work on the deposits page.
Does it matter whether I cancel or the kitchen cancels?
The refund amount is the same either way. Renter or owner can cancel a booking that has not been completed. Completed bookings cannot be cancelled.
How do I know if my kitchen offers a refund?
Each kitchen sets its own notice window: 24 hours, 48 hours, or no refunds. The policy is shown on the kitchen page before you book. Cancel inside a 24h or 48h window for a full rental refund minus card processing.
Keep exploring
Related booking policies
Need a hand
Questions about a specific booking?
Open it on your renter dashboard, or contact Food Web. There is no cancellation fee from us.